Sebi resolves over 5,500 investor complaints in May via SCORES
India's Securities and Exchange Board (Sebi) resolved more than 5,500 investor complaints during May through its upgraded SCORES platform, while receiving nearly 5,000 new grievances during the same period. The regulator's enhanced grievance system achieved an average response time of five days from entities, demonstrating improved operational efficiency in investor protection.
Sebi made significant progress in resolving investor grievances during May, according to reports. The regulator processed over 5,500 complaints through its SCORES platform, substantially reducing the complaint backlog. During the same month, Sebi received nearly 5,000 new investor grievances, indicating sustained demand for its complaint resolution services.
The regulator's enhanced SCORES 2.0 platform introduced multiple review levels designed to accelerate investor satisfaction and strengthen grievance handling mechanisms. Entities responded to complaints within an impressive average timeframe of five days, reflecting improved operational responsiveness across the system.
The increased complaint resolution capacity carries significance for India's retail investor protection framework. A well-functioning grievance redressal system directly impacts retail investor confidence in securities markets, influencing participation levels in equities and mutual funds. Faster resolution timelines reduce friction costs for individual investors and signal regulatory effectiveness to both domestic and international market participants. For traders and portfolio managers, robust investor protection infrastructure supports market stability and liquidity. The upgrade to SCORES 2.0 demonstrates Sebi's commitment to modernizing its technology infrastructure, which can indirectly support market confidence during periods of volatility. Improved complaint handling also reduces potential regulatory friction that could impact brokers, asset managers, and other market intermediaries, making it relevant to institutional investors monitoring regulatory efficiency in Indian capital markets.
Source: Markets-Economic Times
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